Stuck on the roadside? Start here

A breakdown or accident can happen to anyone, at any time. What matters most in those first few minutes is staying safe and making clear decisions. Here is a simple, practical checklist to follow whenever you find yourself stranded at the side of the road.

1. Get to safety first

If the vehicle can still move, pull as far off the road as possible and switch on your hazards. Put the handbrake on, and if you have a reflective triangle, place it well behind the vehicle on the same side of the road.

2. Stay visible, stay calm

Keep your seatbelt on if you are waiting inside the vehicle, and stay off the road itself. At night, keep the interior lights on and avoid standing on the shoulder where passing traffic may not see you.

3. Call for help

Give the operator your exact location — the road name, the nearest landmark and your direction of travel. Share your vehicle’s make, model, colour and registration so the tow crew knows exactly what to expect.

4. When the tow truck arrives

Let the professionals handle the loading. Don’t attempt to push or guide the vehicle unless you are asked to, and confirm the destination address before your vehicle is hooked up.

The best way to handle a breakdown is to never be caught off guard. Save MAD Towing’s number to your phone today, so help is always just one call away.